Retail Industry in India
The Indian retail industry has emerged as one of the most dynamic and fast-paced industries due to the entry of several new players. Total consumption expenditure is expected to reach nearly US$ 3,600 billion by 2020 from US$ 1,824 billion in 2017. It accounts for over 10 per cent of the country’s Gross Domestic Product (GDP) and around 8 per cent of the employment. India is the world’s fifth-largest global destination in the retail space.
Retail market in India is projected to grow from an estimated US$ 672 billion in 2017 to US$ 1,200 billion in 2021 F. Online retail sales are forecasted to grow at the rate of 31 per cent year-on-year to reach US$ 32.70 billion in 2018. India is expected to become the world’s fastest growing e-commerce market, driven by robust investment in the sector and rapid increase in the number of internet users.
- Maintaining customer loyalty
- Managing internal communication
- Retaining and engaging employees
- A high-stakes global game of digital disruption
- Finding the best technology solutions for the retail industry
- Customers Expect a Seamless Experience
- So Many Technologies Exist to Drive Marketing and Sales, but They Don’t Seem to Work Together
How CocoonIT Solution and Consulting can help for Retail Industry
Customer Relationship Management - Marketing resource management - Sales-order management - Customer account management
Inventory Management - Shipping - Order management Financial Management - Profit tracking - Risk management
Supply Chain Management - Distribution management - Purchase-order process
Omni channel Customer Experience Management - Data and insight - Personalization - Omni channel order management - Point of Sale (POS) and Store Management - Warehouse and Supply Chain Management - Offer a seamless customer experience across channels