Retail Industry in India


The Indian retail industry has emerged as one of the most dynamic and fast-paced industries due to the entry of several new players. Total consumption expenditure is expected to reach nearly US$ 3,600 billion by 2020 from US$ 1,824 billion in 2017. It accounts for over 10 per cent of the country’s Gross Domestic Product (GDP) and around 8 per cent of the employment. India is the world’s fifth-largest global destination in the retail space.


Retail market in India is projected to grow from an estimated US$ 672 billion in 2017 to US$ 1,200 billion in 2021 F. Online retail sales are forecasted to grow at the rate of 31 per cent year-on-year to reach US$ 32.70 billion in 2018.
India is expected to become the world’s fastest growing e-commerce market, driven by robust investment in the sector and rapid increase in the number of internet users.


  • Maintaining customer loyalty
  • Managing internal communication
  • Retaining and engaging employees
  • A high-stakes global game of digital disruption
  • Finding the best technology solutions for the retail industry
  • Customers Expect a Seamless Experience
  • So Many Technologies Exist to Drive Marketing and Sales, but They Don’t Seem to Work Together

How CocoonIT Solution and Consulting can help for Retail Industry

Customer Relationship Management
- Marketing resource management
- Sales-order management
- Customer account management

Inventory Management
- Shipping
- Order management
Financial Management
- Profit tracking
- Risk management

Supply Chain Management
- Distribution management
- Purchase-order process

Omni channel Customer Experience Management
- Data and insight
- Personalization
- Omni channel order management
- Point of Sale (POS) and Store Management
- Warehouse and Supply Chain Management
- Offer a seamless customer experience across channels