Dynamics 365 Sales

Sell smarter with contextual insights


Improve conversion and win rates with lead and opportunity scoring based on advanced scoring models to identify customers most likely to convert and buy.

Increase response rates through warm introductions from colleagues who are already emailing, meeting, and collaborating with prospects.

Tailor engagement based on contextual insights that recommend personalized talking points and next best actions.

Show sellers when and how customers interact with their emails, so they can be more proactive and responsive in their email communications.

Keep relationships on track with signals from Dynamics 365 and Office 365 that reveal relationship health and risks.

Build relationships with authentic and personal engagement


Unify relationship data and processes with LinkedIn Sales Navigator integration so sellers can build trust and easily manage relationships at scale.

Get profiles and insights with LinkedIn Sales Navigator integration, including related leads and ways to secure a warm introduction.

Keep track of contacts and visualize relationships among contacts with interactive org charts.

Collaborate and personalize sales documents with embedded Office 365 tools—fitting the way sellers work.

See the customer’s point of view and improve sales engagement by bringing your customer data together with survey insights from Microsoft Forms Pro—included with Dynamics 365 Sales.

Reduce operational expenses


Run your business more efficiently across business geographies with financial process automation, encumbrance, budget control, and financial planning and analysis..

Free up more time for selling


Minimize routine tasks with contextual prompts that, as sellers enter notes, suggest new records to create.

Concentrate on selling with sales playbooks that contain repeatable, winning sales techniques and contextual reference materials.

Spend less time searching for content with modern sales enablement capabilities that intelligently recommend the most relevant content and related training to sellers.

Reduce training with a business process UI that provides contextual guidance during every phase of the sales cycle.

Boost sales productivity with seamless tools


Collaborate on deals across functions and geography with customer information and document sharing directly from Microsoft Teams, a modern hub for chat, meetings, documents, and business applications.

Minimize manual data entry by scanning and converting business cards into new records in Dynamics 365.

Streamline workflow with modern mobile applications and familiar tools like Outlook, Excel, and SharePoint that work seamlessly with Dynamics 365 Sales.

Recruit, on-board, and strengthen your partner channel. Give partners a quick view of interactions across opportunities, cases, and other relevant information with partner relationship management.

Accelerate sales performance


Help sales managers drive performance with pipeline analysis, deal insights, relationship analytics, and conversation intelligence.

Discover emerging customer needs, competitive dynamics, and market trends with AI-driven insights.

Proactively identify at-risk deals, gain visibility into conversations, and provide actionable feedback through built-in coaching tools.

Innovate with flexible solutions that grow with your business


Accelerate time to market by quickly adapting the prebuilt application to your needs with visual editors. Automate workflows, analyze data, and easily build custom applications with Microsoft Power Platform.

Easily deliver insights to your sales team with built-in AI. Customize insights to fit your sales process—no code required.

Reduce the cost and complexity of operating a global infrastructure with Azure, and help safeguard your data throughout Microsoft data centers.

Transform the end-to-end customer journey by unifying your data across marketing, sales, and service.

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