How to choose the best Microsoft Dynamics 365 product for your business - CocoonIT Blog
Microsoft has been a market leader in the business software products category. These products are currently driving the digital transformation in all the industries across the globe.
Microsoft Dynamics 365 umbrella has multiple products that cater to the different needs of the business. These products offer numerous benefits to companies such as helping them improve employee productivity, streamlining their operations, managing and organising data, etc.
Here are the list of Microsoft Dynamics products. Let’s understand each product in detail.
Microsoft Dynamics 365 Business Central is a cloud-based ERP solution designed to cater to the needs of small and medium enterprises. It is the next generation of the business application built upon Microsoft’s Dynamics NAV codebase.
It is a single platform to manage all the business-wide services, applications, data, processes, teams, and people. It ensures that the information flow across all the departments is seamless.It can provide a single view of the multiple business touchpoints. It allows the relevant stakeholders to identify scenarios quickly, work on the bottlenecks, and provide actionable insights.
Microsoft Dynamics 365 Business Central also has an on-premise version. Both the cloud-based as well as on-premise versions are easy to manage. A business can deploy it as per its budget and infrastructure specifications.
It also provides seamless integration with other Microsoft products as well as with multiple non-Microsoft third-party applications.
In terms of features and functionalities, it is similar to its cloud-based version. The customers who had a Dynamics NAV license and an active Enhancement plan can switch to Dynamics 365 Business Central on-premises via License Migration Transition Upgrade (LMTU). The customers can order the latest Dynamics 365 Business Central online and make the transition.
Read More – Conclusive Guide – Upgrade NAV to Dynamics Business Central
Microsoft Dynamics 365 Finance & Operations also known as Dynamics 365 F&O is a combination of ERP and CRM developed for mid-sized businesses and large enterprises having multi-location or multi-nation set-up. It has a cloud-based as well as an on-premise solution available for the customers.
It is an upgraded version of the Microsoft Dynamics AX ERP system and is available as a SaaS product. It also includes the capabilities of the previous Microsoft Dynamics CRM version. It has wide-scale application in multiple industries like retail, manufacturing, public administration offices, and the service industry. It also offers multi-lingual support for companies operating in different nations.
Companies can customise modules based on rules and regulations necessary for a multi-country set-up. In India, it includes a module for the new e-invoicing process announced by the GST council.
As you can see, each of these solutions has wide-scale benefits. That said, for your business, you need to choose the most suitable one. It can sometimes create confusion and can be a challenge. Listed below are some factors that you can consider to make this decision simpler.
The Microsoft Dynamics 365 Customer Service popularly known as Dynamics 365 CRM is a robust solution for customer service automation. You can use this module to streamline case and knowledge management, enable personalized customer service with a 360-degree customer view, and provide visibility into performance within your customer service department.
The predictive analytics engine in Microsoft Dynamics 365 Customer Service provides insights into customer needs and behaviours. This helps you serve them better.
Microsoft Dynamics 365 Sales enables salespeople to close deals faster. Build strong relationships with your customers, take actions based on insights, and refine your approach based on the performance of your plan. Dynamics 365 Sales also helps you track and measure your key account management metrics across a growing range of customer touchpoints, including online marketing campaigns and social media.
Whether you are new to Dynamics 365 or need to strengthen your current organization, Dynamics 365 Sales gives you a complete solution for the way your company sells in the 21st century.
Microsoft Dynamics 365 Field Service gives you all the tools you need to deliver an exceptional customer experience. The application manages every aspect of your business, from the time you hire a technician for service to follow-up work and cross-sell opportunities. Your users are able to communicate accurate arrival times, receive feedback from customers on their experience with your team, and track issues as they progress through the resolution process.
The application combines workflow automation, scheduling algorithms and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.”
Here are a list of things that will help you to select the best possible microsoft dynamics solution for your business.
Each business will have specific requirements or needs or problems it is looking to overcome. A clear understanding of the requirements and specifications helps you evaluate the product and set clear expectations about the outcome.
Microsoft has products that are suitable for every industry. That said, some products might be more apt for one industry as compared to the other. In such a scenario, it is imperative that you evaluate the products based on the specific needs of your business and industry.
As a company, you should think if you want to deploy it on a cloud or on-premise or require a hybrid set-up. Although most companies are moving towards cloud-based products, you should make this decision after thoroughly evaluating your business processes and operations.
The proficiency and expertise of your IT team play a critical role in determining the solution to be adopted. Your IT team will be the one who would be in charge of this transformation process and post-implementation system maintenance. Hence their efficiency and competency will be the key in the transformation to Microsoft Dynamics being successful or not.
Each business will have a set budget kept aside for system change implementation and digital transformations. Although Microsoft offers flexibility in pricing, it always helps to have a specific budget set aside for business-wide system transformations.
A new system introduction will require the users to learn it and adapt to the new processes in place. The best part about Microsoft Dynamics products is that the user interfaces are similar to other Microsoft products. Also, it allows the integration of many modules with the existing Microsoft applications like Excel, Microsoft Office 365, Power BI applications, Outlook, etc. Hence the users are familiar with the UI and find it easy to switch over to Microsoft Dynamics products. It makes the learning curve shorter.
Each business has unique processes and systems in place. Some level of ERP customisation will be required to meet specific needs. Microsoft Dynamics 365 products come with powerful developer community support, is compatible with multiple popular applications, and has native integration capabilities. It makes it easy for users to customise it as per their requirements.
If you need assistance to select the most suitable Microsoft Dynamics product for your business, you may connect with us at CCIT Services Pvt Ltd.
We are a trusted Microsoft Gold partner offering intuitive Business Technology Consulting, Automation implementation and provide ongoing support as per your business requirement.
We help businesses in their digital transformation journey by delivering Microsoft Business Automation tools, Power Apps, Microsoft Dynamics 365 Business Central, Microsoft Azure, Microsoft Power BI, and other technology solutions services and support.
CCIT Cloud (CocoonIT Services) is an expert Microsoft Cloud Solutions and Implementation Partner. Organisations around the globe, partner with CCIT to harness the full potential of Microsoft Dynamics, Azure Cloud and Power Platform.
