Global Support Services
Global Support Services by CCIT
Flourishing sales and global presence is every brands dream, but if you want your move into additional markets to be successful, you need to have support service in place in advance. The requirements for service are becoming increasingly standardized, even on a global basis. As we go more n more digital, brands need streamlined all support solutions which they have incorporated.
Whether it can be customized cloud solutions like Microsoft Azure or it can be Microsoft ERP and CRM Implementation done across your business locations or it can be various Microsoft Dynamics module which should provide accurate information for your support team to assist your customer better way.
Engagement Areas
Application
Maintenance
Be it a mission critical application or a utility application, CocoonIT can make sure your business users never have to spend time struggling with the application and spend more time contributing towards your business goals. With various support models, we can help you define and implement a comprehensive support strategy.
Continuous
Improvement
As your business evolves, your business needs change accordingly. We help businesses formulate a culture of continuous improvement, wherein the feedback loop from business users funnels new feature requests or enhancements to the Support team. This is the biggest winning factor in acquiring highest user adoption and thereby deriving expected Return on Investment (ROI).
Product
/Platform Upgrades
As you know, all major SaaS packages and development platforms have scheduled releases throughout the year. Often these updates bring new functionalities and changes. Our team helps your business to stay on top of these updates, by ensuring we analyze all opportunities and impact areas and help devising an appropriate strategy.